Important Info
Disclaimer
Submission Rules
Submission Process
Proper Packaging
Please print out your email confirmation and include it in the box that you are sending the defective product in.
Video guide for submitting a warranty.
Please fill out the field labeled 'Notes for Seller' in the shopping cart. Tell us the product you are sending in and describe the issues with the product.
For example:
WOW101 Steam: Placed locomotive on track, it shorted and smoke came out. No movement or sounds.