UWT-100 Warranties, Parts, And Service

Train Control Systems, Inc. warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original invoice date.

Spare parts, such as battery doors, case components, keypads, and thumbwheels can be purchased directly from TCS by visiting our shopping site under the category "UWT-100 Parts and Service" TCS also offers a screen replacement service for broken screens.

Before submitting a warranty claim, TCS highly recommends contacting our Technical Support staff first to ensure that there is indeed a problem with the device which requires in-house service by TCS repair technicians. For warranty returns of non-functional or genuinely defective items, please submit an Returning Materials Authorization (RMA) request via our warranty page tcsdcc.com/warranty. Replacements for broken screens and/or thumbwheel encoders are NOT covered for free under warranty by TCS. If you need a screen or thumbwheel replacement, please refer to the UWT-100 Parts and Service section.